Seen ("Seen", "we", "us", or "our") is an app for sending kind, anonymous
messages to people around the world. This Privacy Policy explains what
information we collect, how we use it, and the choices you have. By using
Seen, you agree to the practices described here.
1. Information we collect
Information you provide
Account information — your email address, and (if you sign up with email/password or Google) your display name.
Profile details — information you add during onboarding, such as your country and any profile details you choose to share.
Profile photo — if you choose to add one. It is resized and re-saved by the app before it is uploaded, which removes any camera metadata (including location) the original file carried, and it is visible to other users beside your name.
Content you create — the kind messages and greetings you send, reactions, and any private chat messages you exchange with other users.
Your conversation with Seen (optional) — if you switch on Seen, the AI conversation in Messages, we store what you write there, the questions Seen asks, its replies, and what it notices (themes such as "running" or "a new job", with the reasons). This is private to you. See "Seen, the AI conversation" below.
Support & payments — if you choose to support Seen financially, your payment is processed by Stripe. We do not see or store your full card details; we receive only a confirmation and limited billing status from Stripe.
Information collected automatically
Authentication data — when you sign in (including with Google), our authentication provider (Google Firebase) processes your sign-in credentials and a unique user ID.
Notification device token — if you turn on notifications, we store a device token so we can deliver the reminders and updates you have enabled. You can turn notifications off at any time.
Seen does not use third-party analytics or advertising trackers, and we do
not track you across other apps or websites.
2. How we use your information
To create and manage your account and sign you in.
To deliver the core experience — sending and receiving messages, showing your impact, and enabling private chats.
To process voluntary payments and manage supporter status.
To keep Seen safe — preventing abuse, spam, and violations of our community guidelines. Messages and profile photos are reviewed automatically before they appear, and may also be reviewed by us if they are reported.
To improve and maintain the app.
3. How information is shared
We do not sell your personal information. We share data only with:
Other users — greetings and feelings you post are visible to other users of Seen (feelings can be shared anonymously).
Service providers that operate the app on our behalf:
Google Firebase — authentication, database, and hosting.
Stripe — payment processing.
Vercel — application hosting and delivery.
Anthropic — automated safety review. Messages you write, and any profile photo you upload, are sent to Anthropic's AI service to be checked before they are published. If you switch on Seen, what you write in that conversation, together with a summary of how you use the app (for example, how many days you made someone feel seen and the feeling words you chose), is also sent to Anthropic so Seen can reply and reflect patterns back to you. Anthropic processes this on our behalf and does not use it to train models.
Legal reasons — if required by law or to protect the rights, safety, and security of our users and the service.
Official messages from Seen. To help you get started, Seen may show you official messages from the Seen team (for example, a welcome note). These are always clearly labelled "Seen · official", are shown only to you, and never come from — or pretend to be — another user.
Seen, the AI conversation
Seen is an optional AI conversation pinned in your Messages tab. It is off until you choose
to start it. Every few days it asks you a question about your life; it replies to what you
write; and, when something is well supported, it reflects back a pattern it has noticed,
always showing the reasons (what you said and what you did). It is clearly labelled as an AI.
Private to you. Nobody else — no other user — can see your conversation with Seen or what it has noticed. If you choose to share a "Right now" line on your profile, only that line is visible to others.
What it uses. Your messages to Seen, the feeling words you choose after kind acts, and simple patterns of how you use Seen (such as how many days you made someone feel seen and who you sent kind notes to). It does not read other people's messages to you, and it does not read your journal.
What it won't do. Seen does not diagnose, give medical, legal or financial advice, or guess at sensitive things such as your health, religion, sexuality, ethnicity or politics. If something you write suggests you may be struggling, it points you to support instead of analysing it.
Your control. You can tell Seen a reflection is "Not quite" or "Forget this", delete any message, and use Forget everything (in the ⋯ menu) to delete the whole conversation and everything Seen has noticed, and switch it off.
4. Data retention
We keep your information for as long as your account is active. You can
delete individual messages, delete chat conversations, or delete your whole
account yourself at any time, inside the app (menu ··· → Delete account).
Deleting your account removes your profile, photo, messages, private replies
and kind notes (sent and received), reactions, your conversation with Seen,
journal, feelings and wellbeing check-ins straight away, and cancels any
supporter subscription. We keep only reports you made about another
person's behaviour (as safety records) and payment records our payment
provider must retain for legal, tax and accounting reasons. See
how to delete your account for details.
5. Your choices and rights
Access, update, or delete your profile information in the app.
Delete specific messages or entire chat conversations.
Delete your account and its data yourself in the app, at any time (menu ··· → Delete account). If you can no longer sign in, contact us at the email below.
Depending on where you live, you may have rights to access, correct, or erase your personal data, or to object to certain processing.
6. Children's privacy
Seen is not directed to children under 13 (or the minimum age required in
your country). We do not knowingly collect personal information from
children. If you believe a child has provided us with personal data,
please contact us and we will delete it.
7. Security
We use industry-standard measures, including encryption in transit and
trusted infrastructure providers, to protect your information. No method
of transmission or storage is completely secure, but we work to safeguard
your data.
8. International users
Seen is a global service. Your information may be processed and stored in
countries other than your own, including by the service providers listed
above, which may have different data protection laws.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will
revise the "Last updated" date above. Significant changes may be
communicated within the app.